SIF Health & Safety-net Support Centre
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SIF Health Support (see section below for Safety-net)
Getting Started And Amending Core Information
READ FIRST - 10 step guide to completing your set up
5 must read tips to maximise success
How to add / amend a service and its price
Add a book now button to your website & social media
How to re-order services
See all 11 articles
Business Hours, Rotas and Availability
How to show and amend availability: Business hours, rotas and the calendar
Why is my availability wrong?
How do I change my rota for a one off week?
How do I create a new event
My rota isn't showing correctly to clients?
Patient/Client Notes, Consent and Templates
How to create templates, send to clients and/or use for case notes?
How do I get consent from clients and/or for them to agree to Ts & Cs?
How to view, add and edit client notes
How to create a new patient record
How to invite existing patients to use the online booking system
See all 10 articles
Creating, amending and cancelling appointments/bookings
Adding a childrens record or client using an existing email address
How to get bookings from your Facebook page
How to get more bookings from Google: add 'Appointments' URL to your Google My Business account
How do I know I've received a booking?
See all 12 articles
Emails, Custom Emails and Notifications
Custom Emails / Automated Emails
What notifications are sent to clients and/or therapists?
Client says they haven't received the email?
Sending forms/templates to clients FAQs
Multiple Locations/ Mobile Therapist
Can I have more than one location per account?
How to add additional locations
Can I be a mobile therapist and on SportsInjuryFix.com?
External Calendar Syncing
How to sync with additional external calendars
How to sync availability from a Google calendar
How to sync with an Apple calendar
How to sync availability from a Cliniko calendar
How to sync availability from a Setmore calendar
See all 10 articles
Credentials and Permissions - Add/Edit Additional Users
Two Factor Authentication
How to conduct a password reset
How to delete a therapist
How to delete an account
Business Features e.g. Discount Codes and Room Bookings
Setting Up Online Consultations
Date of Last & Next Appointments
How do I get paid?
How do I minimise and/or get paid for no shows?
How to add different bank accounts for your therapists
How do I refund a no show or last minute cancellation customer?
How do I change my banking details?
See all 6 articles
Improving my profile / Attracting more patients
How do I improve my profile and attract more patients?
How should I describe my business?
Entering sports and/or injury expertise
How to get more patients to book an appointment
What happens if a patient cancels?
Cancelling an appointment
Get published with leading brands
Contributors guide to producing content
Google Analytics, Facebook Pixel and Tracking Code
How to integrate with Mailchimp & Active Campaign
Business User Sign Up FAQs
Why are some menu items locked and how do I unlock them?
My client hasn't received the email?
Client has not been returned by a regulated clinician
Accessing referral notes or a client Safety-net questionnaire answers
What is the definition for a regulated clinician?
Partially approval applications reasons
Unlocking greyed out menu items for Regulated Clinicians
How much should I charge for a Safety-net assessment?
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